Transforming public services by design: re-orienting policies, organizations, and services around people / Sabine Junginger
Language: English Publication details: Routledge, 2016. Oxon:Description: xii, 187 pISBN:- 9781409436256
- 658.5752 JUN-T
| Item type | Current library | Collection | Call number | Status | Notes | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
Text/Reserve Book
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Library, SPAB H-1 | Non Fiction | 658.5752 JUN-T (Browse shelf(Opens below)) | Available | Rec. by Saurabh Tewari | 010955 |
Include Index.
SECTION I Re-Orienting Public Services, Organizations and Policies Around PeopleChapter 1: Design and Transformation as a Problem for the Public SectorChapter 2: Design Foundations for Transforming Services, Organizations and Policies around PeopleChapter 3: New Approaches to Policy DesignChapter 4: Services as Key to Effective GovernmentChapter 5: Organizational Design PracticesSECTION II Three Examples of Transforming Public Services to Re-Orient Government Around PeopleExample 1: The USPS Domestic Mail Manual Transformation ProjectChapter 6: How it began: Project Background and Introduction Chapter 7: Preparing the Ground: Project Phase IChapter 8: The Organizational Dimension: Project Phase IIChapter 9: Completing the Transformation: Project Phase IIIExample 2: The US IRS Tax Simplification ProjectChapter 10: The Project from Start to FinishExample 3: Australian Tax Office Integrated Tax Design ProjectChapter 11: Background, Project Phases and OutcomesChapter 10: An Expanding Discourse and Practice of Design in the Public Sector
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