TY  - GEN
AU  - Junginger, Sabine
TI  - Transforming public services by design: re-orienting policies, organizations, and services around people 
SN  -  9781409436256
U1  - 658.5752 
PY  - 2016///
CY  - Oxon
PB  - Routledge
KW  - DES
KW  - Australian Taxation Office
KW  - United States
KW  - Internal Revenue Service
N1  - Include Index; SECTION I Re-Orienting Public Services, Organizations and Policies Around PeopleChapter 1: Design and Transformation as a Problem for the Public SectorChapter 2: Design Foundations for Transforming Services, Organizations and Policies around PeopleChapter 3: New Approaches to Policy DesignChapter 4: Services as Key to Effective GovernmentChapter 5: Organizational Design PracticesSECTION II Three Examples of Transforming Public Services to Re-Orient Government Around PeopleExample 1: The USPS Domestic Mail Manual Transformation ProjectChapter 6: How it began: Project Background and Introduction Chapter 7: Preparing the Ground: Project Phase IChapter 8: The Organizational Dimension: Project Phase IIChapter 9: Completing the Transformation: Project Phase IIIExample 2: The US IRS Tax Simplification ProjectChapter 10: The Project from Start to FinishExample 3: Australian Tax Office Integrated Tax Design ProjectChapter 11: Background, Project Phases and OutcomesChapter 10: An Expanding Discourse and Practice of Design in the Public Sector
ER  -