TY  - BOOK
AU  - Mossop, Stephen, Ed.
AU  - Mossop, Stephen, Ed.
TI  - Customer service in academic libraries: tales from the front line 
SN  - 9781843347583
U1  - 025.1977 
PY  - 2016///
CY  - Amsterdam
PB  - Elsevier
KW  - LIB
ER  -